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Shipping Policy

Unless otherwise stated, or clearly indicated in this Shipping Policy (“Policy”), all capitalised terms in this Policy shall have the same meaning as set forth in the Terms & Conditions <https://www.dragonbrand.net/terms>.   

 

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  • By reading this delivery information, you understand that Dragon Brand NET delivers health and beauty products to you.

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  • A standard delivery fee of $15 (island-wide delivery, per order per location) that includes handling fee (packing, quality check and credit card fee) for orders from $1 - $99.99.

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  • Delivery Fee is calculated on the basis of per order per location. This also applies for promotion relating to Delivery Fee.

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  • "Per Order, Per Location" means that our delivery fee is charged on the basis of one order to one delivery location.

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  • We do not accept Cash on Delivery (C.O.D). Orders will only be processed when we receive the payment. You may purchase through our website using your credit card (Visa, Master and Amex) or PayNow. 

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  • Dragon Brand NET serves and delivers its products only in Singapore. We do not offer international shipping.

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  • No Go Zones are places such as Military Camps, Offshore islands (for e.g. Pulau Tekong, Pulau Ubin, St. John Island, Corney Island) and restricted areas that requires high level of clearance, Jurong Island and restricted airline and cargo areas such as Airport Cargo Complex and Airline Road

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  • If the delivery to you is unsuccessful, we will leave your orders at your doorstep or at the security guardhouse and we will not be responsible for any loss or damage thereafter. You will be informed via email, phone call, SMS or any digital communication regarding the unsuccessful delivery.

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  • If we are unable to do any of the above to deliver your orders to you, you will have to repurchase your products at 100% of its value and the relevant delivery and surcharge fee once our delivery personnel leave your destination. 

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  • Dragon Brand NET delivery system has a standard timeframe for delivery, which is Monday to Friday, between 9.30am to 6pm. We do not deliver on weekends and Public Holidays. 

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  • Our system will show you our next available delivery date. Daily cut-off time at 5pm.

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  • Minority based on specific dates and timings – requests for specific timings out of Dragon Brand NET system cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day; an express delivery is recommended instead. Please contact Dragon Brand NET Customer Support for assistance.

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  • Dragon Brand NET reserves the right to make any changes to our cut-off timings and delivery time slots without notice and liability.

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  • There will be a surcharge (starting from $25) for Express Delivery or delivery out of Dragon Brand NET’s standard timing.​​​

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  • Dragon Brand NET will not be responsible for inaccuracy of information such as using the wrong promotional codes (for e.g. consumers using corporate promocodes), wrong address and/or in the No-Go-Zones. Orders that are being rejected due to this reason will also have an administrative fee of $3.99. 

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  • Refunds and/or exchanges are handled on a case-by-case basis. Please contact Dragon Brand NET’s support team for assistance. 

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  • Prices in this catalogue are correct at the time of print and may be subjected to changes.

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  • Products are subjected to availability. Dragon Brand NET reserves the right to make any changes to the product of equal value.

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  • There will also be an area additional handling fee of starting from $5 for delivery in (but not limited to) Central Business District (CBD), Marina Bay Sands, Sentosa, Tuas and Changi Airport

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  • If you miss your payment (i.e. non-payment or outstanding payment) for more than two times which resulted in your order to be cancelled automatically, you will be considered as "Dead Buyer" and your account will be suspended for future purchases. Dragon Brand NET reserves the right to terminate, suspend or cancel user accounts and transactions if there's a breach of terms. Please see our Terms & Conditions.

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  • Dragon Brand NET reserves the right to adjust Delivery fee, Surcharge and/or Delivery Time-Frame from time to time without notice or liability.

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  • All monetary value stated is in Singapore Dollar (SGD).

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